TrellisEd Privacy Policy

Effective Date: 4/6/2025

1. Introduction

Welcome to TrellisEd, an LLC focused on supporting alternative educational methods and resources for students by connecting parents with events, classes, tutors and other resources. This Privacy Policy ("Policy") describes how we collect, use, share, and protect your personal information when you use our website and related services (collectively, the "Service").

By using TrellisEd, you agree to the terms of this Policy. If you do not agree, please do not use our Service.

2. Information We Collect

We collect different types of information, including:

a. Personal Information You Provide

  1. Registration Data: Such as your name, email address, phone number, mailing address, and the names and ages of your children (if you provide them to help with event registration or personalization).

  2. Event Registration Data: Additional information needed to register for an event (e.g., child's name, age, relevant preferences).

  3. User-Generated Content: Information you choose to post or upload, including text, comments, images, or other content on our social media-like features, including discussion posts, event comments, chat messages, and blog posts.

b. Automatically Collected Data

  1. Cookies and Tracking Technologies: We use cookies and similar technologies to analyze usage, enhance user experience, and deliver relevant content.

  2. Log Data: When you visit or use our Service, our servers automatically record certain information such as your IP address, browser type, pages viewed, and the times you access our Service.

  3. Analytics Tools: We use third-party analytics providers (e.g., Google Analytics) to help us measure traffic and usage trends.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Personalizing Services: To personalize your experience, display relevant content, and facilitate event registration.

  • Processing Payments: To coordinate and manage payment for events or services you register for through TrellisEd.

  • Communication: To respond to your inquiries, send you notifications or confirmations regarding events, and inform you about updates, promotions, and policy changes.

  • Analytics and Improvements: To monitor and analyze usage, trends, and activities in connection with our Service; to develop new features and enhance functionality.

  • Compliance: To comply with applicable laws, regulations, or legal processes and protect the rights, safety, or property of TrellisEd and its users.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences and settings.

  • Understand how you use our Service.

  • Provide you with personalized content.

  • Analyze performance and improve our Service.

You can control the use of cookies within your browser settings. However, if you disable cookies, some features of the Service may not function properly.

5. How We Share Your Information

We do not sell your personal information. We only share personal information in the ways described below:

a. Event Hosts and Third-Party Providers:

  1. We may share your information (e.g., name, email, and child's information necessary for registration) with the third parties hosting events you enroll in, solely to facilitate event participation.

  2. If you use our Provider Search to connect with a third-party tutor or provider, we may share limited personal data as needed to facilitate that connection.

b. Affiliate Programs:

  1. TrellisEd participates in affiliate marketing programs. If you click on an affiliate link or register for a service through our affiliate partner, certain information (such as the fact that you clicked on a particular link) may be shared with the affiliate so that TrellisEd can receive a referral fee.

c. Legal Compliance:

  1. We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

d. Business Transfers:

  1. If TrellisEd is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred to the acquiring entity.

6. Payment Processing

We use secure third-party payment processors to handle payment transactions. We do not store your payment card information on our servers. Payment details are provided directly to our payment processors, whose use of your personal data is governed by their own privacy policies.

7. User-Generated Content

You may post or upload content, including comments, text, and images, on our platform. Please remember that any information you disclose in these areas becomes public information. Exercise caution when deciding to disclose personal data in your posts or uploads. TrellisEd is not responsible for any misuse of content or information you share publicly.

8. Children's Privacy

TrellisEd does not target users under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected personal information from a child under 13, please contact us at support@trellised.com, and we will take steps to delete that information promptly.

9. Data Security

We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your Personal Data. We maintain organizational, technical, and administrative measures designed to protect the Personal Data covered by this Policy from unauthorized access, destruction, loss, alteration, or misuse. This includes using data encryption during transmission and at rest. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.

10. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our Service or as required by law. If you wish to delete your account or request that we no longer use your information, you may contact us at support@trellised.com. We will make commercially reasonable efforts to honor your request in compliance with applicable laws.

11. Your Choices and Rights

  • Opt-Out of Communications: You can opt-out of receiving marketing or promotional emails from us by clicking the unsubscribe link in the emails or contacting us at support@trellised.com.

  • Access, Update, or Delete Your Information: You may request to access, update, or delete certain personal information. We will respond to your request within a reasonable timeframe.

12. Third-Party Services and Integrations

TrellisEd uses the following third-party services and integrations to provide and improve our Service. By using TrellisEd, you acknowledge and agree to the relevant third-party terms and policies where applicable:

a. Google Maps API

  1. We may integrate Google Maps to display event locations and provider addresses. Google may collect your IP address or other usage data. Your use of Google Maps is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

b. Microsoft Azure AI Content Safety

  1. We use Azure's AI-powered content safety services to help moderate and filter user-generated content (e.g., posts, comments, and images). This process may involve transferring content (which could contain personal or sensitive information) to Azure for analysis. Data handled by Azure is subject to Microsoft's Privacy Statement .

c. OpenAI for Semantic Searches

  1. TrellisEd leverages OpenAI's services to provide semantic search capabilities for finding relevant events, classes, or service providers. Content entered by users in the search feature may be processed by OpenAI. For more information on how OpenAI handles data, please see OpenAI's Privacy Policy .

d. Social Media Sharing

  1. Our Service may offer the option to share information (e.g., event details, blog posts) on social media platforms such as X (formerly Twitter), Instagram, or Facebook. When you choose to share content on these platforms, you are subject to the respective platform's terms of service and privacy policies. TrellisEd does not control how these platforms collect or use your data.

We share with these third-party providers only the information necessary for the specific purpose (e.g., content moderation, location display, or semantic search), in accordance with this Policy. However, once you leave our site or share content on external platforms, we are no longer responsible for their data practices.

13. Changes to This Policy

We may update this Policy from time to time. If we make any material changes, we will notify you via email (if you have provided one) or by posting a prominent notice on our website prior to the change becoming effective. The "Effective Date" at the top of this Policy reflects the date of the most recent changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@trellised.com

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